How to File a California Attorney General Complaint

The California Attorney General (“CAG”) is the state’s top legal advisor, with many responsibilities and duties like advising the state, representing California in court, and most importantly, the California attorney general investigates consumer complaints against businesses and individuals. Their office is known as the Office of the Attorney General. 

In addition to filing a complaint with the California Attorney General or if they cannot assist you, consider sending the business a demand letter. We have a free tool that helps you write a demand letter. Check out our demand letter tool.

Common Types of California Attorney General Complaints

There are many types of California Attorney General consumer complaints, but among the most common are by consumers looking to file a complaint against a business for false representations or various types of discrimination such as for housing and jobs. 

If you believe a business has committed a crime, make sure to contact your local district attorney’s office or City Attorney instead as the CAG does not handle criminal complaints.

How to File a Complaint with the California Attorney General

If you would like to file a complaint with the California Attorney General, here is how:

• By Phone: 916-322-3360

• Toll-Free Phone Number: 1-800-952-5225

• By Mail: Download, fill out, and mail this form to P.O Box 944255, Sacramento 94244

• By FAX: Download, fill out, and fax this form: (916) 323-5341

• Online: Submit the complaint using their Online Form

Information you will need to answer on the California Attorney General complaint form includes:

• your name and address, 

• the name and address of the business you’re filing against, 

• knowledge of what your relationship is to the business, 

• the disputed amount, and 

• the reason behind your complaint.

What to Expect After You Have Filed a California Attorney General Complaint

The CAG will determine whether to investigate a company, but cannot assist individuals on an individual basis or give legal advice. Usually, the attorney general only takes action when many consumers have filed complaints against the same business.

The attorney general may also refer you to another government agency that specializes in the type of complaint you filed or may tell you to reach out to an attorney.

What Happens If My Attorney General Complaint Leads Nowhere?

Option 1: Send a Demand Letter

If the California Attorney General doesn't assist you, consider sending the business a demand letter. We have a free tool that helps you write a demand letter. Check out our demand letter tool.

Here is a video on how our demand letter tool works:

Option 2: Consider Suing in California Small Claims

If you could not file a complaint with the California Attorney General or the California Attorney General was unable to resolve your complaint, you may be able to file a small claims lawsuit against the business or individual. 

Common types of small claims lawsuits:

• Return of security deposit

• Towing company disputes

• Problems with mechanics and contractors

• Businesses not providing the goods or services they promised

Review our guide to California small claims court.