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How to File an Attorney General Complaint (50-State Guide)

Camila Lopez - Business Complaints - January 3, 2024

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    State attorney generals are the primary enforcers of consumer protection laws in their states and are a good resource to those confronted by unjust practices and deceptive businesses. 

    It is important to note that many state attorney generals will only take action when many consumers have filed complaints against the same business. In general, they won't represent you on an individual basis or give legal advice.

    If the attorney general in your state is not able to assist you, consider sending the business a demand letter. We have a free tool that helps you write a demand letter. Check out our demand letter tool.

    Here is a video on how our demand letter tool works:

    Below we have included how to file a complaint with the attorney general in each state:

    State 

    Additional Information

    Alabama

    Consumers can submit complaints online and by phone.

    Alaska

    Consumers can submit a complaint in person, online, and by phone.

    Arizona

    Consumers can file a complaint by phone, online, mail, or fax.

    Arkansas

    Attorney General staff may help by contacting a business and mediating a positive resolution.

    California

    The California attorney general accepts complaints by phone, mail, fax, or online. 

    Colorado

    The Attorney General’s office does not have the authority to provide legal advice or legal representation to individuals and does not have the authority to investigate or prosecute your case.

    Connecticut

    Complaints may be submitted anonymously, but the attorney general will have no way to update you on the status of the complaint.

    Delaware

    Consumers can submit complaints by calling, emailing, or submitting a form online.

    Florida

    The Office of Citizen Services' operators do NOT monitor emails on weekends, holidays, or after weekday business hours (M-F 8 AM-5 PM).

    Georgia

    Anonymous complaints can be submitted.

    Hawaii

    Consumers can file online or by mail.

    Idaho

    Enforcement and defense of Idaho’s Master Settlement Agreement (MSA) with the tobacco industry also falls within the purview of the Consumer Protection Division’s delegated duties.

    Illinois

    Consumers can file a complaint online or submit a consumer complaint form to the Attorney General’s Office in the mail or person.

    Indiana

    You can file a consumer complaint with the Indiana Attorney General's Office online or by filling out a printable form.

    Iowa

    Consumers can file a complaint online, by mail, fax, and phone.

    Kansas

    Consumers filing a claim in Sedgwick, Wyandotte, or Johnson County can file directly with their local district attorney’s office.

    Kentucky

    You can file a consumer complaint online or by phone.

    Louisiana

    Consumers can file their consumer dispute forms online, by mail, or through the Consumer Protection Hotline.

    Maine

    Many consumer issues with businesses are resolved through the free and voluntary Consumer Mediation Service, the attorney general can determine whether it would be right for your situation after a brief email exchange or phone call.

    Maryland

    Consumers can file a complaint online or by mail.

    Massachusetts

    Consumers can file online, by phone, mail, or in person.

    Michigan

    If Consumers have questions about filing a complaint, they can call 517-335-7599. In-state residents can also call 877-765-8388.

    Minnesota

    Consumers can only file a complaint by mail, but if they have questions call their office at 651) 296-3353 (Twin Cities Calling Area) or (800) 657-3787 (Outside the Twin Cities)

    Mississippi

    Consumers can file a claim online or they can consult a mediator via email.

    Missouri

    For more information on consumer complaints in Missouri,  Consumer Protection: 800-392-8222

    Montana

    Consumers can send mail, fax, or file a complaint online.

    Nebraska

    Consumers can file complaints online or by mail.

    Nevada

    If you would like to email our office regarding an opinion, inquiry, views, or concerns about specific issues, please email us at [email protected].

    New Hampshire

    If you wish to file online, you will need to register with the State for filing forms online.

    New Jersey

    Consumers can file a complaint online or by email

    New Mexico

    Consumers can also file a complaint in Spanish.

    New York

    Informal mediation between consumer and business is available. 

    North Carolina

    North Carolina attorney general responds to 20,000 consumer complaints each year. If they find a pattern of illegal business practices, they can enforce the law on behalf of all North Carolina consumers.

    North Dakota

    The North Dakota Office of Attorney General, including the Consumer Protection Division, does not process, take action in response to, or keep anonymous complaints. 

    Ohio

    Live chat agents can provide basic guidance and assistance, however, the transcript of the live chat is considered public record.

    Oklahoma

    File a consumer complaint with the Office of the Attorney General by downloading and completing the form below. Then, save the completed form as a PDF and email it to [email protected] with "Complaint" in the subject line. You may also attach any relevant documentation to your email.

    Oregon

    The Oregon Consumer Hotline is (1-877-877-9392)

    Pennsylvania

    The Pennsylvania Office of Attorney General receives more than 50,000 complaints and referrals each year.

    Rhode Island

    Consumer complaints can be submitted over the phone or via a form online.

    South Carolina

    Consumer complaints can be submitted by mail, by fax to 803-734-3677, or by email to [email protected].  

    South Dakota

    Consumers can email the South Dakota Consumer Protection office of the attorney general at [email protected] or can call 1-800-300-1986 for help. 

    Tennessee

    Processing may take up to 14 days depending on the current caseload.

    Texas

    Consumer Protection Hotline at 1-800-621-0508.

    Utah

    The Utah Department of commerce division of consumer protection has a consumer referral guide: https://consumerprotection.utah.gov/consumerguide.html 

    Vermont

    For four decades, the Vermont Attorney General and UVM have worked together to help Vermont consumers and businesses. CAP student volunteers and professional staff can help you solve problems with a business, find answers from state government and connect you with resources.

    Virginia

    Note that price gouging complaints related to the sales of motor fuels should be filed with the Virginia Department of Agriculture & Consumer Services, Office of Weights & Measures **

    Washington

    Consumers can file a complaint online or by mail.

    Washington D.C.

    To file a complaint in Washington D.C., consumers can chat with a virtual assistant, by texting “COMPLAINT” to (202) 738-5212, by phone, or by completing an online form.

    West Virginia,

    You can file a complaint by mail, by email, or via the online form.

    Wisconsin

    Filing a consumer complaint in Wisconsin requires that the consumer identify which agency handles the issue they want to file for. There are 7 different agencies that deal with consumer complaints, all with different contact information.

    Wyoming

    The Consumer Protection and Antitrust Unit (CPAU) at the Wyoming Attorney General's Office promotes consumer protection through a variety of consumer education and outreach initiatives, including its consumer education page and its social media presence.

    Once you file a complaint with the attorney general, they will usually let you know of the next steps they will take. Many times, they will investigate your complaint and if there are many consumers with similar types of complaints, they will take legal action against the business. 

    Some attorney generals have a mediation process for consumer complaints where you can mediate your complaint with the business.

    Author

    Camila Lopez

    Legal Educator @ People Clerk. Camila holds a law degree and is a certified mediator. Her passion is breaking down complicated legal processes so that people without an attorney can get justice.

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