Binance is a cryptocurrency exchange. Binance.US is for users that wish to trade using Binance in the United States. International users are able to access Binance through Binance.com. Just as other cryptocurrency exchanges Binance allows a user to trade cryptocurrency, make fund withdrawals or make other types of cryptocurrency transactions. If you are a Binance user this article may help you with any complaints you may have against Binance. This article covers the types of customer complaints you can file against Binance, how to sue Binance, and much more!
Table of Contents:
- Types of customer complaints against Binance
- How to reach Binance’s Customer Service
- Review Binance’s Terms and Conditions before suing Binance in small claims
- Step by Step: How to sue Binance in small claims
- Preparing the small claims lawsuit
- How to file the small claims lawsuit
- How to serve the small claims lawsuit
- Prepare for the small claims hearing
- How to file a complaint with the BBB against Binance
Types of Customer Complaints Against Binance
Here are some common customer complaints against Binance:
- Binance account locked due to lack of authentication
- Binance Customer support does not respond to customer support messages
- Cannot access funds deposited in Binance account
- Cannot withdraw crypto from Binance account
How to Reach Binance’s Customer Service
Before you sue Binance in small claims court, try contacting Binance Customer Service.
Binance Support Chat:
At the time of this writing, we could not find a Binance US Customer Support phone number.
Review Binance’s Terms and Conditions before suing Binance
Before you sue Binance in small claims court, make sure you have read through your Binance terms and conditions to determine what procedure Binance requires when you have a dispute and whether you can sue in small claims court.
While some companies have mandatory arbitration clauses, they don’t always choose to enforce them as arbitration can be costly. If you chose to proceed in small claims court despite an arbitration clause in your terms and conditions, it will be up to the judge to decide whether you are able to proceed or it will be up to the company to decide if they would like to enforce the arbitration clause. If you have any doubts, make sure to reach out to an attorney to review your terms and conditions.
Steps to suing Binance in small claims
Here is an overview of how to sue Binance in small claims court:
- Step 1: Prepare and File the Lawsuit
- Step 2: Notify Binance about the small claims lawsuit by serving them correctly
- Step 3: Prepare for your small claims hearing against Binance
Step 1: Prepare and File the Lawsuit
- Prepare the lawsuit using the proper form, this is usually available for download on your local small claims court website.
- The court will want to know why you are suing Binance, how much are you suing Binance for, and finally how you calculated the amount you are suing Binance for.
- You will need to search for the correct legal name (legal entity name) Binance uses in your state on the Secretary of State website for your state.
- File the lawsuit. There are several ways you can file the lawsuit (1) in person at your local small claims court, (2) by mail (3) electronically (not available in all courts), (4) by fax (not available in all courts).
Step 2: Notify Binance about the small claims lawsuit
- Once the court returns the filed lawsuit to you, the next step is to serve Binance (serving means to notify Binance that they have been sued).
- There are different rules on how to serve a company in each state so make sure you review the rules for serving. In many states you will need to serve the “agent for service of process” that Binance selects in each state. This is usually a company or person that is authorized by Binance to receive lawsuit documents on its behalf.
- To serve the small claims court lawsuit on Binance you must serve their "Agent for Service of Process." This is a company that Binance has selected to receive lawsuits on their behalf.
- Always make sure to confirm with the court if there any additional filings you need to complete and file after you have served Binance.
Step 3: Prepare for your small claim hearing
- Prepare your statement for the judge. Be prepared to tell the judge why you are suing Binance.
- Prepare your evidence. This is one of the most important steps to winning a small claims lawsuit! Evidence like screenshots, emails, and pictures, should be brought to the hearing (you should make a copy for yourself, the judge, and Binance).
The evidence might include:
- A copy of the complaint you submitted to Binance
- Binance’s response to your complaint
- Communications with Binance
- Screenshots of your account with Binance, including relevant transaction history (remember there is no need to disclose anything that is not relevant for the current lawsuit)
How to file a complaint with the BBB against Binance
What is the BBB?
The BBB, Better Business Bureau, is a non-profit that serves as an intermediary between businesses such as Binance and consumers.
What types of complaints against Binance does the BBB handle?
Users typically complain about problems with the product/services offered by Binance.US. Typically, complaints will be about delayed or never processed fund transactions. Users also have issues with Binance.US’ multi-factor authentication which will prevent access to user accounts. Unpaid funds is also a complaint against Binance.US that the BBB handles.
Complaints for Binance.com are not processed by the BBB. Instead, the BBB directs users to the Econsumer website to file a complaint against Binance.com. Econsumer.gov allows users to report international scams and learn about other steps they can take to combat instances of fraud.
How to file a complaint against Binance with the BBB
- To file a complaint for Binance.com
- Go to www.econsumer.gov
- To file a complaint with Binance.US
- Go to the Better Business Bureau website.
- Scroll to the bottom of the page and click the button “Start Your Complaint.”
What to Expect Once you Submit your Complaint to the BBB
- The BBB will forward your complaint to Binance.US within 2 business days.
- Binance.US will be asked to respond within 14 days, and if a response is not received, a second request will be made.
- You will be notified of Binance’s response when the BBB receives it (or notified that they received no response).
- Complaints against Binance are usually closed within 30 business days.