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How to Sue Crypto.com

Camila Lopez - Cryptocurrency Exchanges - August 26, 2022

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Crypto.com also known as Forix Dax, Inc. is one of the leading cryptocurrency exchange platforms in the United States. Crypto.com offers a variety of services including buying and selling of crypto, a visa card, and managing your cryptocurrency portfolio.  Most recently, the Crypto.com made the news headlines when it purchased the rights to rename the Staples Center in Los Angeles to the Crypto.com Arena. 

However, with the growth of the company, it has faced many customer service complaints. This article will cover common types of customer complaints against Crypto.com, how to sue Crypto.com, and much more. 

Table of Contents:

  • Types of customer complaints against Crypto.com

  • How to contact Crypto.com Customer Service

  • Review of Crypto.com’s Terms and Conditions 

  • Step by Step: How to sue Crypto.com in small claims 

  • Preparing the small claims lawsuit

  • How to file the small claims lawsuit

  • How to serve the small claims lawsuit

  • Prepare for the small claims hearing

  • How to file a complaint with the BBB against Crypto.com 

Types of Customer Complaints Against Crypto.com

Here are some common customer complaints against Crypto.com:

  • Unable to access a locked Crypto.com account or locked out of crypto wallet. 

  • Crypto.com customer service doesn’t respond or it is very hard to get to live human customer support.

  • Crypto.com account getting hacked and funds transferred to unknown accounts.

  • Unable to transfer funds from Crypto.com account or errors when transferring funds from connected bank accounts. 

  • Issues trying to close a Crypto.com account. 

  • Delayed transactions on Crypto.com account. 

  • Issues with crypto.com account verification. 

How to Reach Crypto.com’s Customer Service 

Before you sue Crypto.com in small claims court try contacting Crypto.com Customer Support. 

Other ways you may reach Crypto.com:

  • Crypto.com Twitter Account: @cryptocom

  • Crypto.com customer service email: contact@crypto.com 

  • Crypto.com customer service help center.

  • Crypto.com chat: once on the crypto.com website, look for the chat icon on the bottom right hand corner and click “send a message.”

At the time this article was written, we could not find a crypto.com customer service phone number.

Review Crypto.com’s Terms and Conditions 

First and foremost, make sure to review the terms and conditions or your contract with Crypto.com. Here are some terms and conditions we found online but you need to to make sure they apply to you and your situation as they may change at any time:  

If you have any doubts or questions about your terms and conditions, make sure to reach out to an attorney to review your specific terms and conditions. 

Steps to suing Crypto.com in small claims 

Here is an overview of how to sue Crypto.com in small claims court:

  • Step 1: Prepare and File the Lawsuit 

  • Step 2: Notify Crypto.com about the small claims lawsuit by serving them correctly 

  • Step 3: Prepare for your small claims hearing against Crypto.com 

Step 1: Prepare and file the lawsuit  

  • Prepare the lawsuit using the proper form, this is usually available for download on your local small claims court website.

  • The court will want to know why you are suing Crypto.com, how much are you suing Crypto.com for, and finally how you calculated the amount you are suing Crypto.com for.

  • You will need to search for the correct legal name (legal entity name) Crypto.com uses in your state on the Secretary of State website for your state. Keep in mind that Crypto.com also goes by the name Forix Dax, Inc.

  • File the lawsuit. There are several ways you can file the lawsuit (1) in person at your local small claims court, (2) by mail (3) electronically (not available in all courts), (4) by fax (not available in all courts).

Step 2: Notify Crypto.com about the small claims lawsuit

  • Once the court returns the filed lawsuit to you, the next step is to serve Crypto.com (serving means to notify Crypto.com that they have been sued).

  • There are different rules on how to serve a company in each state so make sure you review the rules for serving. In many states you will need to serve the “agent for service of process” that Crypto.com selects in each state. This is usually a company or person that is authorized by Crypto.com to receive lawsuit documents on its behalf. 

  • To serve the small claims court lawsuit on Crypto.com you must serve their "Agent for Service of Process." This is a company that Crypto.com has selected to receive lawsuits on their behalf.

  • Always make sure to confirm with the court if there are any additional filings you need to complete and file after you have served Crypto.com. 

Step 3: Prepare for your small claims hearing

  • Prepare your statement for the judge. Be prepared to tell the judge why you are suing Crypto.com.

  • Prepare your evidence. This is one of the most important steps to winning a small claims lawsuit! Evidence like screenshots, emails, and pictures, should be brought to the hearing (you should make a copy for yourself, the judge, and Crypto.com).

Your evidence might include: 

  • Communications with Crypto.com via their chat or email

  • Screenshots of your account with Crypto.com

How to file a complaint with the BBB against Crypto.com 

What is the BBB?

The BBB, Better Business Bureau, is a non-profit that serves as an intermediary between businesses such as Crypto.com and consumers.

What types of complaints against Crypto.com does the BBB handle?

Crypto.com BBB complaints are hard to find. At the time that this article was written we could not find a BBB complaint page for Crypto.com. We did find a BBB page for Foris Dax Inc.  

Read More: How to file a complaint with the Better Business Bureau (BBB)

How to file a complaint against Crypto.com with the BBB

  1. Go to the Better Business Bureau website.

  2. Scroll to the bottom of the page and click the button “Start Your  Complaint.

What to Expect Once you Submit your Complaint to the BBB

  • The BBB will forward your complaint to Crypto.com within 2 business days.

  • Crypto.com will be asked to respond within 14 days, and if a response is not received, a second request will be made.

  • You will be notified of Crypto.com’s response when the BBB receives it (or notified that they received no response).

  • Complaints against Crypto.com are usually closed within 30 business days.

Chief Legal Architect & Co-Founder @ People Clerk. Camila is an attorney, consumer advocate, and certified mediator. Her passion is breaking down complicated legal processes so that people without an attorney can get justice.

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