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How to Sue Verizon

Camila Lopez - Suing a Business - June 10, 2024

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    Do you have a dispute with Verizon over a refund, rental, or overcharges? You have several options, including suing Verizon in small claims court.

    Did you know we have a free tool powered by AI that helps you create a demand letter to Verizon? Check out our demand letter tool.

    Common Types of Small Claims Lawsuits Against Verizon

    We often receive the question, can I sue Verizon in small claims? The answer is yes as long as the dispute is for $10,000 or less (more on this below).

    Here are some examples of small claims lawsuits against Verizon:

    • Failure to refund you. For example, you accidentally purchase a new Verizon plan.

    • Unexpected charges. For example, Verizon charged you an unexpected fee that you have to pay.

    What to do Before Suing Verizon in Small Claims Court

    Contact Verizon's Customer Service

    Call Verizon's customer service phone number 1 (800) 837-4966 and have them troubleshoot your problem.

    Contact Verizon on Twitter

    Many companies respond to Twitter complaints extremely fast. Here is Verizon's Twitter handle:@Verizon

    Consider filing a complaint with the BBB against Verizon

    The Better Business Bureau may be able to help you with your complaint against Verizon. Here is how you can file a BBB complaint against Verizon.

    Make sure to also review complaints other customers have filed against Verizon with the BBB (review Verizon's BBB complaints here). This will help you learn whether Verizon responds to BBB complaints.

    Send a Demand Letter

    A demand letter is a letter that outlines a set of requests. For example, you could request a refund and explain why you are requesting a refund.  

    What to include in the demand letter?

    Unsure of what to include in your demand letter to Verizon:

    • How much money you are owed.

    • Why you are owed money.

    • Your contact information.

    • Where to send payment.

    • Give them a few days to respond (usually about 7 to 14 days).

    • State that if they don't respond, you intend to sue.

    Did you know we have a free tool powered by AI that helps you create a demand letter to Verizon? Check out our demand letter tool.

    Here is a video on how our demand letter tool works:

    Where to mail the demand letter to?


    Make sure to verify this address with the Secretary of State in your state as this information may change from time to time.

    If Verizon ignores your demand letter, what is the next step? You may be able to sue Verizon in a small claims court. Make sure to review any contracts you have received from Verizon. Here are Verizon's terms of service.

    Small Claims Court Quick Facts 

    Small claims courts were created to help everyday people resolve their legal disputes with other individuals or businesses affordably, and efficiently. Below, we have included some quick facts about small claims courts. 

    How much can I sue for in small claims court? 

    The amount you can sue for in small claims court is known as the small claims limit. This amount varies by state and even by court but is usually around $10,000

    If you want to sue for more than the small claims limit, you will have to waive whatever amount is over the limit or consider suing in a regular court (however, this is going to be more expensive). 

    How long do you have to sue in small claims court? 

    States have set deadlines, called statutes of limitations, that let you know by when you should sue. 

    These deadlines will vary by state and by type of claim. For example, if you are suing for breach of contract, you will want to check the breach of contract statute of limitations in your state.

    How much does it cost to sue in small claims court? 

    States have made filing in small claims court accessible. 

    Most small claims court charge between $10-$75 to file a lawsuit. 

    Some small claims courts also offer court fee waivers, which means if you apply, you could pay $0 to file and serve your lawsuit. 

    Who can represent you in small claims court? 

    Small claims courts were intended to allow individuals to file, and represent themselves without the need for a lawyer

    How to File a Small Claims Lawsuit Against Verizon

    Here is an overview of how to sue Verizon in small claims court:

    1. Prepare the lawsuit. 

    2. File the lawsuit. 

    3. Serve Verizon. 

    4. Prepare for your small claims hearing against Verizon. 

    Step 1: Prepare the Lawsuit  

    Prepare the lawsuit using the proper forms. These are usually available for download on your local small claims court website. The court will want to know (1) why you are suing Verizon, (2) how much you are suing Verizon for, and finally, (3) how you calculated the amount you are suing Verizon for.

    Here are some considerations to take when preparing this information:  

    • In order to sue Verizon in a small claims court, you will need to make sure you have the right legal name and the correct mailing address for Verizon

    • You can find more information about Verizon and its correct legal name and mailing address by going through their Terms of Service to see what names they use. 

    • You can also run a search on the Secretary of State website in your State to find out more information about Verizon, such as their address in the state, legal name, etc. 

    Step 2: File the Lawsuit  

    Prepare the lawsuit against Verizon by using the proper forms, this is usually available for download on your local small claims court website. 

    There are several ways you may be able to file the lawsuit: 

    1. In person at your local small claims court, 

    2. By mail 

    3. Electronically (not available in all courts), 

    4. By fax (not available in all courts). 

    Step 3: Notify Verizon About the Small Claims Lawsuit

    Once you file your claim with the small claims court clerk, you will then need to “serve” (notify) Verizon about the small claims lawsuit. Each state has different rules about serving, so check with your local small claims court to understand the process.

    Step 4: Prepare for Your Small Claims Hearing 

    Preparing for your small claims hearing is one of the most important steps, as the goal is to win the lawsuit against Verizon. Hence, the more prepared you are, the better you set yourself up for the hearing.

    To prepare to win at your small claims court hearing:

    • Research the law. It is good practice to research any claims you are trying to bring to small claims court. At this stage, you can also consider consulting with an attorney if you have questions about the claim you want to bring to court. 

    • Prepare your evidence. Your evidence should be geared towards showing the judge why Verizon owes you money damages for their conduct. You also want to have your evidence organized with titles, dates, and why that piece of evidence is importantWe have seen people with really strong cases fail to win at their hearings because they couldn’t find the right piece of evidence to support their claims.

    • Prepare what to say. During the hearing, the judge will ask you why you are suing. The judge will then turn to Verizon, and ask for their side of the story. Start by addressing the judge as “your honor,” and from there, explain clearly and concisely what the dispute is about.  

    • Print enough copies of all your evidence. Make sure you have enough copies for yourself, Verizon, and the judge. 

    Learn about the 5 mistakes you should avoid making during your small claims hearing.

    Did you know we have a free tool powered by AI that helps you create a demand letter to Verizon? Check out our demand letter tool.


    Camila Lopez

    Legal Educator @ People Clerk. Camila holds a law degree and is a certified mediator. Her passion is breaking down complicated legal processes so that people without an attorney can get justice.

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