How to file a complaint against Vivint

Camila Lopez - Suing a Business - September 5, 2022

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Vivint, also known as Vivint Smart Home, Inc., is a provider, installer, and monitoring system for smart technology focused on home security. Offering a variety of products and services, all aimed at modernizing your home security system. 

This article will cover common types of customer complaints against Vivint, how to file a complaint against Vivint, and much more. 

Table of Contents:

  • Types of customer complaints against Vivint

  • How to contact Vivint Home Security

  • Review of Vivint Terms and Conditions

  • Step by step: How to sue Vivent in small claims

  • Preparing the small claims lawsuit

  • How to file the small claims lawsuit

  • How to serve the small claims lawsuit

  • Prepare for the small claims hearing

  • How to file a complaint with the BBB against Vivint

Types of Customer Complaints Against Vivint

At the time this article was written, , Vivint faced 4,937 BBB complaints; there are also 1,069 Vivint BBB reviews giving it a rating of 1.08/5 and receiving an overall F BBB rating. Here are some of the common customer complaints against Vivint: 

  • Product fails to work and Vivint customer support has not been able to help

  • Vivint continues to bill regardless of earlier cancellation of the product/service

  • Unable to cancel free trial 

  • Issues with promises not kept from sales representatives

  • Vivint signed me up for a long term contract that was not clearly explained

  • Vivint sent me to collections over a service that was canceled a long time ago

How to Reach Vivint Customer Service

Before you sue Vivint in small claims court try contacting Vivint customer support.

Vivint customer service number: (801)-377-9111

Other ways to reach Vivint customer support:

  • Vivint Twitter Account: @VivintHome

  • Vivint customer service email: customersupport@vivint.com

Vivint customer service information:

  • Vivint customer service hours: Monday - Friday 7:00 a.m. - 1:00 a.m. EST

Review of Vivint Terms and Conditions

First and foremost, make sure to review the terms and conditions or your contract with Vivint. Here are some terms and conditions we found online but you need to to make sure they apply to you and your situation as they may change at any time: 

https://www.vivint.com/legal/terms-of-use

If you have any doubts or questions about your terms and conditions, make sure to reach out to an attorney to review your specific terms and conditions. 

Steps to suing Vivint in Small Claims

Here is an overview of how to sue Vivint in small claims court:

Step 1: Prepare and File the Lawsuit 

Step 2: Notify Vivint about the small claims lawsuit by serving them correctly 

Step 3: Prepare for your small claims hearing against Vivint

Step 1: Prepare and file the lawsuit

  • Prepare the lawsuit using the proper form, this is usually available for download on your local small claims court website.

  • The court will want to know why you are suing Vivint, how much are you suing Vivint for, and finally how you calculated the amount you are suing Vivint for.

  • You will need to search for the correct legal name (legal entity name) Vivint Uses in your state on the Secretary of State website for your state. 

  • File the lawsuit. There are several ways you can file the lawsuit (1) in person at your local small claims court, (2) by mail (3) electronically (not available in all courts), (4) by fax (not available in all courts).

Step 2: Notify Vivint about the small claims lawsuit

  • Once the court returns the filed lawsuit to you, the next step is to serve Vivint (serving means to notify Vivint that they have been sued).

  • There are different rules on how to serve a company in each state so make sure you review the rules for serving. In many states you will need to serve the “agent for service of process” that Vivint selects in each state. This is usually a company or person that is authorized by Vivint to receive lawsuit documents on its behalf. 

  • To serve the small claims court lawsuit on Vivint you must serve their "Agent for Service of Process." This is a company that Vivint has selected to receive lawsuits on their behalf. ‍

  • Always make sure to confirm with the court if there are any additional filings you need to complete and file after you have served Vivint. 

Step 3: Prepare your small claims hearing

  • Prepare your statement for the judge. Be prepared to tell the judge why you are suing Vivint.

  •  Prepare your evidence. This is one of the most important steps to winning a small claims lawsuit! Evidence like screenshots, emails, and pictures, should be brought to the hearing (you should make a copy for yourself, the judge, and Vivint).

Your evidence might include: 

  • Communications with Vivint via their chat or email

  • Screenshots of your account with Vivint 

  • Other similar complaints other customers may have had

How to file a complaint with the BBB against Vivint

What is the BBB?

The BBB, Better Business Bureau, is a non-profit that serves as an intermediary between businesses such as Vivint and consumers.

Read More: How to file a complaint with the Better Business Bureau (BBB)

How to file a complaint against Vivint with the BBB

  1. Go to the Better Business Bureau website.

  2. Scroll to the bottom of the page and click the button “Start Your  Complaint.”

What to Expect Once you Submit your Complaint to the BBB

  • The BBB will forward your complaint to Vivint within 2 business days.

  • Vivint will be asked to respond within 14 days, and if a response is not received, a second request will be made.

  • You will be notified of Vivint’s response when the BBB receives it (or notified that they received no response).

  • Complaints against Vivint are usually closed within 30 business days.

Chief Legal Architect & Co-Founder @ People Clerk. Camila is an attorney, consumer advocate, and certified mediator. Her passion is breaking down complicated legal processes so that people without an attorney can get justice.

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